Privacy Policy

Privacy policy from 18.08.2023


This statement informs users about the nature, scope and purpose of the collection and use of personal data by the responsible provider on this website:

Polybloc AG
Fröschenweidstrasse 12
CH-8404 Winterthur

T +41 52 235 01 90


In this data protection declaration, we, Polybloc AG and companies of Polybloc AG, explain how we collect and process personal data. This is not an exhaustive description; other data protection declarations may regulate specific matters. Personal data is understood to be all information that relates to a specific or identifiable person.

If you provide us with personal data of other persons (e.g. family members, data of work colleagues), please make sure that these persons are aware of this privacy policy and only share their personal data with us if you are allowed to do so and if this personal data is correct.

This Privacy Policy is designed to comply with the requirements of the EU General Data Protection Regulation (“GDPR”), the Swiss Data Protection Act (“DPA”) and the revised Swiss Data Protection Act (“revDSG”). However, whether and to what extent these laws are applicable depends on the individual case.

The privacy of the users of the website is very important to Polybloc AG. These data protection provisions form the basis for the processing of personal data and provide information on what type of user data is collected by Polybloc AG and how Polybloc AG uses this data. Polybloc AG complies with the applicable data protection laws and processes any personal data in consideration of the purpose for which the data was transmitted.

Our data protection regulations can be adapted, supplemented or changed. The current version is posted on our website and forms the basis for each call to our website.


3.1 General

The author does not guarantee the topicality, correctness and completeness of the information provided on these pages. Basically excluded are liability claims against the author of these pages that relate to damages of a material or non-material nature and have been caused by the use or non-use of the information provided or incorrect and incomplete information, provided that there is no demonstrable intentional or grossly negligent fault on the part of the author. All offers are free and non-binding. The author expressly reserves the right to change, supplement or remove parts of his pages or the entire offer without special notice or to discontinue publication temporarily or completely.

3.2 References and hyperlinks

Polybloc AG is not responsible for any contents linked or referred to from its pages – unless it has full knowledge of illegal contents and would be able to prevent the visitors of its site from viewing those pages. Polybloc AG hereby expressly declares that at the time the links were created, no illegal content was discernible on the linked pages. Polybloc AG has no influence whatsoever on the current or future design, the content presented or the authorship of the linked pages.

For this reason, Polybloc AG dissociates itself from any contents of the linked pages that were changed after the link was set. This statement remains valid for all links and references set within the own internet offer as well as for external entries in guest books and mailing lists set up by Polybloc AG. For all illegal, incorrect or incomplete contents and especially for possible damages that occur after the use or non-use of such offered information, the liability lies solely with the provider of the page to which reference was made.

3.3 Copyright and trademark law

The author shall ensure that the copyrights of the images, sounds, video scenes and texts used are observed in all publications, that images, sounds, video scenes and texts created by himself are used or that license-free images, sounds, video scenes and texts are used. If protected brands and trademarks are used within the Internet offer or if necessary mentioned by third parties, these are subject without exception to the provisions of the applicable trademark law and the ownership rights of the respective registered owners. Due to the sole naming, it cannot be concluded that these trademarks are not protected by the rights of third parties. The copyright for published and self-created objects remains solely with the author of the site. The reproduction and use of these images, sounds, video scenes and texts in other electronic or printed publications is not permitted without the express consent of the author.

3.4 Legal validity of this disclaimer

This disclaimer is to be regarded as part of the online publication which you were referred from. Should individual sections or formulations of this text no longer correspond to the current legal situation or be incomplete, all other parts of the document shall remain unaffected with regard to their content and validity.


Within the scope of our business relationship, you must provide the personal data that is required for the establishment and implementation of a business relationship and the fulfillment of the associated contractual obligations. As a rule, there is no legal obligation to provide us with data. Without this data, we will generally not be able to conclude a contract with you (or the entity or person you represent) or to process it. Also, the website cannot be used if certain information to ensure data traffic (such as IP address) is not disclosed.


We use the personal data collected by us primarily to conclude and process our contracts with our customers and business partners, so in particular in the context of order processing with our customers and the purchase of products and services from our suppliers and subcontractors, as well as to comply with our legal obligations at home and abroad. If you work for such a customer or business partner, your personal data may also be affected in this capacity.

In addition, we process personal data of you and other persons, to the extent permitted and deemed appropriate, also for the following purposes, in which we (and sometimes third parties) have a legitimate interest corresponding to the purpose:

  • Offer and further development of our offers, services and websites, apps and other platforms on which we are present;
  • Communicating with third parties and processing their inquiries (e.g. applications, media inquiries);
  • Testing and optimizing procedures for needs analysis for the purpose of directly addressing customers as well as collecting personal data from publicly available sources for the purpose of customer acquisition;
  • Advertising and marketing (including the organization of events), insofar as you have not objected to the use of your data;
  • Market and opinion research, media monitoring;
  • Assertion of legal claims and defense in connection with legal disputes and official proceedings;
  • Prevention and investigation of criminal offenses and other misconduct (e.g., conducting internal investigations, data analysis to combat fraud);
  • Guarantees of our operations, in particular IT, our websites, apps and other platforms;
  • Video surveillance to maintain housekeeping rights and other measures for IT, building and facility security and protection of our employees and other persons and assets belonging to or entrusted to us (such as access controls, visitor lists, network and mail scanners, telephone records);
  • Purchase and sale of business units, companies or parts of companies and other transactions under company law and the associated transfer of personal data as well as measures for business management and insofar as necessary to comply with legal and regulatory obligations as well as internal regulations of the Viessmann Group.

Insofar as you have given us consent to process your personal data for specific purposes (for example, when you register to receive newsletters or carry out a background check), we process your personal data within the scope of and based on this consent, insofar as we have no other legal basis and we require such a basis. Consent given can be revoked at any time, but this has no effect on data processing that has already taken place.


When visiting the Polybloc AG website, statistical visitor data is collected on which parts of the web offer are visited particularly frequently by the respective user. Here, for example, data regarding the browser used by the user, operating system, weblogs and other connection data may be collected, regardless of whether their collection is necessary for our or other purposes. In this context, it is sometimes necessary that so-called cookies are used. The data collected, if any, is sufficiently anonymized so that no conclusions can be drawn about individuals.

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. The access data includes:

  • Name of the retrieved website
  • Date and time of the retrieval
  • Amount of data transferred
  • Message about successful retrieval
  • Browser type and version, the user’s operating system
  • Referrer URL (the URL referring to our website, e.g. Google search)
  • IP address and the requesting provider.

The provider uses the log data only for statistical analysis for the purpose of operation, security and optimization of the offer. However, the provider reserves the right to subsequently check the log data if there is a justified suspicion of illegal use based on concrete indications.

Polybloc AG does not automatically collect personal data of users, such as their name, address, telephone number or e-mail address. An exception to this is information that the user voluntarily submits to Polybloc AG by filling out website forms or by contacting Polybloc AG in any other way via the website.

If the opportunity for the input of personal or business data (email addresses, name, addresses) is given, the input of these data takes place voluntarily.


Personal data is only collected, used and passed on by the respective provider if this is permitted by law or the users consent to the data collection. This is based on Article 13 of the Swiss Federal Constitution and the federal data protection regulations (Data Protection Act, DSG).


We process your personal data partly automatically with the aim of evaluating certain personal aspects (profiling). We use profiling in particular to be able to inform and advise you about products in a targeted manner. In doing so, we use evaluation tools that enable us to provide needs-based communication and advertising, including market and opinion research.


We have taken technical and organizational security measures to protect your personal data from loss, destruction, manipulation and unauthorized access. Our security measures are continuously revised and optimized in line with technological developments.

When you use a service on our website, your personal data is transmitted to us. To prevent them from falling into the wrong hands, we encrypt them using the SSL (Secure Socket Layer) procedure.

9.1 Handling of contact requests

When contacting us, for example via our contact form, the information provided by the user is stored for the purpose of processing the request and in the event that follow-up questions arise.

9.2 Handling of applications

If you apply to us, we process your personal data with regard to your application (e.g., name, date of birth, resume, qualifications, certifications; if necessary, also sensitive personal data) in order to assess whether you are qualified for the relevant position and to discuss possible employment with you. With your consent, we may also leave your application open in the event that we or you decide against employment now, but with the prospect of employment at a later date. Providing the appropriate personal data is voluntary, however, we cannot process the application without the necessary data.


In order to make your visit to the website attractive and to enable the use of certain functions, the website uses so-called cookies on various pages. These are small text files that are stored on your end device (e.g. cell phone, tablet, PC). Some of the cookies used are deleted at the end of the browser session, i.e. after you close your browser (session cookies). Other cookies remain on your terminal device and allow your browser to be recognized the next time you visit (persistent cookies). You can set your browser so that you are informed about the setting of cookies and can decide for yourself whether to accept them or generally exclude their acceptance. We hereby inform you that the functionality and user comfort can be limited without cookies. You can find more information here:

The anonymized data, which is recorded by means of cookies when the Polybloc AG website is called up, can be used for analysis purposes, for optimizing the website and for measuring performance. Polybloc AG may use third-party providers for this purpose, some of which have their own data protection regulations over which Polybloc AG has no influence.


Services from Google are used on our website. This is a third-party service, which is not geographically restrictable (in the case of Google Analytics, it is Google Ireland (based in Ireland), Google Ireland relies on Google LLC (based in the U.S.) as an order processor (both “Google”),

Google’s privacy policy and terms of use are available at the following link:

11.1 Use of web fonts

External fonts, Google Fonts, are used on these web pages. Google Fonts is a service of Google Inc (“Google”). The integration of these web fonts takes place through a server call, usually a Google server in the USA. This transmits to the server which of our Internet pages you have visited. The IP address of the browser of the end device of the visitor to these Internet pages is also stored by Google. You can find more information in Google’s privacy policy, which you can access here:

11.2 Google Analytics

We sometimes use Google Analytics or comparable services on our websites, which enable us to measure and evaluate the use of the website (not on a personal basis). For this purpose, permanent cookies are also used, which are set by the service provider.

This website uses Google Analytics, cookies are used, which are stored on your computer and which allows an analysis of your use of the website. The information generated by the cookie about your use of this website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

If you have registered with the service provider yourself, the service provider also knows you. The processing of your personal data by the service provider then takes place under the responsibility of the service provider in accordance with its data protection provisions. The service provider only informs us how our respective website is used (no information about you personally).

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.


Polybloc AG may use personal data in accordance with this privacy policy. Within the scope of our business activities and purposes, we also disclose data to third parties to the extent permitted and deemed appropriate, either because they process it for us or because they want to use it for their own purposes. In particular, this concerns the following entities:

  • Service providers of us (within the Viessmann Group as well as externally, such as banks, insurance companies), including order processors (such as IT providers);
  • Dealers, suppliers, subcontractors and other business partners;
  • customers;
  • domestic and foreign authorities, official agencies or courts;
  • Media;
  • The public, including visitors to websites and social media;
  • Competitors, industry organizations, associations, organizations and other bodies;
  • Acquirers or parties interested in acquiring business units, companies or other parts of the Viessmann Group;
  • Other parties in potential or actual legal proceedings;
  • Other companies of the Viessmann Group;

all recipients together.

These recipients are partly in Germany, but can be geographically located anywhere. In particular, you must expect the transfer of your data to all countries in which the Viessmann Group is represented by group companies, branches or other offices, as well as to other countries in Europe and the USA, where the service providers we use are located.

If a recipient is located in a country without adequate legal data protection, we contractually obligate the recipient to comply with the applicable data protection law (for this purpose, we use the revised standard contractual clauses of the European Commission, which are available here: 32021D0914 – EN – EUR-Lex available), unless it is already subject to a legally recognized set of rules to ensure data protection and we cannot rely on an exception provision. An exception may apply in particular in the case of legal proceedings abroad, but also in cases of overriding public interests or if the performance of a contract requires such disclosure, if you have consented or if it is a matter of data made generally available by you, the processing of which you have not objected to.


We process and store your personal data as long as it is necessary for the fulfillment of our contractual and legal obligations or otherwise the purposes pursued with the processing, i.e., for example, for the duration of the entire business relationship (from the initiation, processing to the termination of a contract) and beyond that in accordance with the statutory retention and documentation obligations. In this context, it is possible that personal data will be retained for the time during which claims can be asserted against our company and insofar as we are otherwise legally obligated to do so or legitimate business interests require this (e.g. for evidence and documentation purposes). As soon as your personal data is no longer required for the above-mentioned purposes, it will be deleted or anonymized as a matter of principle and to the extent possible.


Within the scope of the data protection law applicable to you and insofar as provided therein (such as in the case of the GDPR), you have the right to information, correction, deletion, the right to restriction of data processing and otherwise the right to object to our data processing, in particular those for the purposes of direct marketing, profiling operated for direct advertising and other legitimate interests in the processing, as well as to the release of certain personal data for the purpose of transfer to another entity (so-called data portability). Please note, however, that we reserve the right to assert the restrictions provided for by law, for example if we are obliged to retain or process certain data, have an overriding interest in doing so (insofar as we are entitled to rely on this) or require it for the assertion of claims.

If costs arise for you, we will inform you in advance. The possibility to revoke your consent has been informed before. Please note that the exercise of these rights may conflict with contractual agreements and this may have consequences such as the premature termination of the contract or cost consequences. We will inform you in advance if this is not already contractually regulated.

The exercise of such rights usually requires that you clearly prove your identity (e.g. by a copy of your identity card, where your identity is otherwise not clear or cannot be verified). To exercise your rights, you can contact us at

Every data subject also has the right to enforce his or her claims in court or to file a complaint with the competent data protection authority. The competent data protection authority in Switzerland is the Swiss Federal Data Protection and Information Commissioner (


We may amend this privacy policy at any time without prior notice. The current version published on our website applies.


Should individual provisions or parts of these data protection provisions prove to be void or invalid, this shall not affect the validity of the remaining data protection provisions.


The provisions of Swiss data protection law (Data Protection Act, DSG) and the Swiss Code of Obligations shall apply exclusively.


For information and suggestions on the subject of data protection, please contact us by e-mail at